San Rafael Business Internet

Q. How is Unwired different from the competition and the larger corporations?

A: Unwired Ltd is a locally owned and operated ISP that values reliable service, honest communication, and responsiveness to our clients. We do not cap your data, block your ports, or sneak hidden fees and accelerators onto your monthly bill. We are proud to provide a redundant network backed by 24/7 local and knowledgeable support staff. We offer month-to-month contracts so there are no long-term obligations or penalties. We believe in net neutrality, customer privacy, and most importantly, customer satisfaction.

Q. Is Unwired service available in my area?

A: To determine if you are in our coverage area, you can enter your address in our Check Availability form, or contact our Sales Team directly.

Sales: sales@unwiredltd.com / 510-868-1614 x 2

Q. Am I locked into a long-term contract when I sign up for service?

A: All of our business wireless plans ask for a one-year subscription, then convert automatically to month-to-month. We simply ask for 30-days of notice if you plan on canceling service. Our custom wireless and fiber plans and their term lengths are all negotiable upon sign up. If you are looking for a temporary internet solution, visit our Temporary Internet page, or contact our Sales Team M-F 8am-5pm for a quote!

sales@unwiredltd.com / 510-868-1614 x 2

Q. What is a typical installation for wireless internet service?

A: Unwired fixed wireless service requires a line of sight connection between your home and one of our local transmission towers. A typical installation consists of a small radio and antenna that are externally mounted on your home or property. For more details on our installation process and equipment, please reference our Installation Overview.

Q. How do I know if I will have a good line of sight?

A: If you fall into the pink area on our coverage map, you are a good candidate for wireless service. Prior to installing the equipment we will verify line of sight and test your signal strength to determine if an adequate service signal is available. Obstructions from hills or trees can prohibit us from installing our internet service in some locations. If we cannot complete the installation, Unwired will void any signed paperwork and you will not be held responsible for any service fees.

Q. Will adverse weather affect my service?

A: No, the equipment that we use is not affected by either rain or fog so you can count on reliable service regardless of the weather.

Q. Do I have to get permission from my landlord to have your service installed?

A: We prefer that you have permission from your landlord before the installation to ensure compliance with your rental agreement and prevent problems down the line. If this presents an issue for you, there have been some rulings by the FCC you can read on the FCC website to determine if you need to have permission prior to installation. If you are still unsure if the FCC rules apply to you, we recommend erring on the side of caution and getting permission from the property owner. Feel free to reference our Installation Overview for further detail about our process. Sometimes this helps!

Q. How do I know what plan to get or how much speed I really need?

A: You can determine how much bandwidth you might need by the amount of simultaneous users or your expected online usage and behavior. For more information, we recommend contacting our sales team M-F 8am-5pm.

Sales: sales@unwiredltd.com / 510-868-1614 x 2

Q. Does Unwired provide the Wifi throughout my building or office?

A:We will provide internet service to your building as outlined in our Installation Overview, however the internal setup, support of your router, and the distribution of Wifi within your building is the responsibility of the company. As a courtesy, we have provided general troubleshooting steps for router setup on our Troubleshooting page, but specific details pertaining to your setup will ultimately be based on your personal router selection and configuration. It is always best to consult with an IT specialist for details as this is outside the scope of what Unwired provides.

Q. Are there any taxes or fees that are not disclosed?

A: No, there are no hidden taxes associated with our fixed wireless service plans, nor do we have any price escalators in our contracts. The monthly fee that we quote is the fee that you pay and a rate you can count on, month after month after month. If we are selling equipment directly to you, there will be associated sales tax that will be disclosed in a service order so that you are aware of the costs in advance.

Q. How will I receive my monthly invoices and what methods of payment does Unwired support?

A: Monthly invoices are sent via email from Billing@UnwiredLtd.com. In an effort to limit our environmental footprint, we do not mail physical invoices, so we ask that you provide an email address that you check often to ensure you see all of our notifications.

We support a range of payment methods including credit card, ACH/EFT, ApplePay, and of course, a good old-fashioned check in the mail. Unwired has a customer portal through Bill.com that can be accessed [here]. After creating an account, you can view invoices, check account balances, make payments and set up autopay all in one place!

Q. I see you offer both wireless and fiber service. What would be the benefits of wireless over fiber?

A: While fiber has traditionally been considered a premiere product, many are surprised to discover that custom wireless circuits are capable of the same speeds as fiber while offering greater reliability and lower latency at a fraction of the turn-up time and cost.

Another benefit to wireless is that it is not vulnerable to fiber cuts or inadvertent damage caused by 3rd party vendors performing service. The sheer nature of its delivery method (i.e. wireless), bypasses these elements and increases the overall dependability of the circuit.

If you are already locked into a fiber contract, ask our sales team about our Wireless Backup solution! If your fiber fails at any point, we will be there for you to keep your business connected when you need it most.

Q. Does Unwired service come with a guarantee?

A:Yes, it comes with two actually! We offer a 30 day satisfaction guarantee on all of our wireless installations. Additionally, we back all of our business products with our 24/7 Service Level Agreement for added assurance.